Qantas Airways

“Business class to London — genuinely impressive”

Flew Qantas Business on the A380 Sydney to London. The lie-flat bed is comfortable, food was restaurant-quality, and the crew were warm and professional the whole 22 hours. Wi-Fi could be faster but everything else was excellent. The lounge in Sydney is one of the world's best. Premium product that justifies the price if you're using Frequent Flyer points.

“Economy domestic — reliable but increasingly expensive”

Flew Sydney to Melbourne 4 times this year. On-time performance has been solid — 3 out of 4 flights departed on time which is better than the horror stories. Cabin is clean, crew are professional. The main frustration is pricing: domestic economy has gotten expensive and the extra cost for seat selection feels nickel-and-diming. Still better than Virgin for reliability.

“Customer service resolved my rebooking quickly”

Flight cancelled due to weather. The Qantas app automatically offered me rebooking options and I was sorted within 20 minutes — much better than I expected. The rebooked flight left on time. Baggage arrived promptly. This is how airlines should handle disruptions. Points balance in the app is accurate and easy to track. Would fly Qantas again for longer routes.