Transparency by design
How RatingHub Works
We don't use a single star rating. We use a 5-axis DNA system that captures the full picture of every business experience.
How the platform works
Find a business
Search over thousands of Australian businesses, products, and services. Filter by category, location, or DNA score.
Read real reviews
Every review is scored across 5 DNA axes. AI highlights key patterns and surfaces the most helpful insights.
Write your review
Share your genuine experience. Our AI can help enhance your writing while keeping your authentic voice.
Build trust together
Helpful votes, verified purchases, and trust scores mean quality reviews rise to the top naturally.
The DNA system
Five axes. One complete score.
Each axis is scored 0–100. The composite DNA score is a weighted average giving you the full picture.
Performance
How well does the product or service deliver on its core promise? Speed, reliability, output quality.
Value
Is the price fair relative to what you get? Value for money compared to alternatives in the market.
Reliability
Can you count on them consistently? Consistency across interactions and time matters here.
Support
How does the business handle problems, questions, and escalations when things go wrong?
Experience
How did the overall interaction feel? The human side — ease, warmth, and the end-to-end journey.
Composite formula
DNA Score = (Performance × 0.25) + (Value × 0.20) + (Reliability × 0.25) + (Support × 0.15) + (Experience × 0.15)
Trust and integrity
How we keep reviews genuine
Every review is moderated
Our team reviews flagged content and AI detects manipulation patterns before anything goes live.
Verified purchase badges
Reviewers can verify they actually purchased the product or service, adding extra credibility.
Business responses welcomed
Businesses can respond officially to reviews. Transparent dialogue builds more trust, not less.
No anonymous paid reviews
RatingHub does not sell review placement. Our scores are earned, not bought.