Privacy Policy

1. Who we are

RatingHub Pty Ltd (ABN 12 345 678 910) ("RatingHub", "we", "us", "our") operates the website theratinghub.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect information you provide directly: your name, email address, and password when you register; your reviews, ratings, and replies; your profile information such as bio, location, and avatar; and any communications you send us.

We also collect information automatically: your IP address, browser type, device information, pages visited, and referring URLs via standard server logs and analytics tools.

3. How we use your information

We use your information to provide and improve the RatingHub platform; to verify your identity and prevent fraud; to send transactional emails (account confirmation, review notifications); to send the RatingHub newsletter if you have subscribed; to display your public profile, reviews, and ratings; to comply with legal obligations; and to analyse usage patterns to improve the service.

4. Disclosure of information

We do not sell your personal information. We may share information with third-party service providers who assist us in operating the platform (hosting, email delivery, analytics) under strict data processing agreements. We may disclose information to law enforcement or regulators if required by law. We may share aggregated, de-identified data publicly or with partners.

5. Data storage and security

Your data is stored on servers located in Australia (Sydney, AP-Southeast-2). We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. While we take all reasonable precautions, no system is completely secure.

6. Your rights

Under the Australian Privacy Act, you have the right to access the personal information we hold about you; to correct inaccurate information; to request deletion of your account and associated data; to opt out of marketing communications at any time; and to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. You can control cookies through your browser settings. Disabling cookies may affect some platform functionality. See our Cookie Policy for more detail.

8. Changes to this policy

We may update this policy from time to time. We will notify registered users of material changes via email. Continued use of RatingHub after changes are posted constitutes acceptance of the updated policy.

9. Contact

For privacy questions or to exercise your rights, contact us at legal@theratinghub.com. We will respond within 30 days.