CareWell Group

“Best custom packaging supplier I've found in Sydney — fast and professional”

We needed custom-printed adhesive tapes and cartons for a product launch and CareWell delivered on every front. The design team helped us spec the right tape width and adhesion strength for our box closure requirements. Samples arrived within 4 days, we approved and placed a full order, and it was at our door within the quoted lead time. The print quality on the tapes is sharp and consistent — our brand looks premium. We've since ordered their aisle marking tape and floor safety tape for our warehouse too. Their knowledge of different adhesive formulations for different surfaces is genuinely impressive. Not the cheapest option but the quality and service are worth every dollar.

“ISO triple-certified 3PL with genuine process excellence — rare in this market”

As a supply chain consultant who evaluates logistics providers for clients, CareWell Group is among the most operationally mature SME 3PLs I have assessed in the Sydney market. Their simultaneous ISO 9001, ISO 14001, and ISO 45001 certifications are actively maintained — the quality records, environmental metrics, and WHS documentation are current and comprehensive. Their pick accuracy rate in the last audit I reviewed was 99.84%. Their food packaging capability (CPET trays, lidding film) is notable — few operators at this scale hold the supplier approvals required by major QSR chains. The multi-warehouse footprint (Smithfield, Matraville, Padstow) provides genuine geographical redundancy. For any business needing a serious, certified logistics partner in NSW, CareWell Group should be shortlisted first.

“Transformed our e-commerce fulfilment — CareWell handles everything flawlessly”

We moved our entire e-commerce fulfilment to CareWell Group six months ago and it has been transformational. Previously we were packing orders in-house with inconsistent packaging quality and slow dispatch. CareWell designed our custom branded kraft mailers (with our logo and brand colours), set up our inventory in their Smithfield warehouse, and now pick-and-pack our 150–200 daily orders with same-day dispatch. The inventory portal is excellent — real-time stock visibility and we can push orders directly from Shopify. We've had maybe three errors across 18,000 orders, and each was corrected within 24 hours. Their food-grade packaging for our gourmet range is also ISO-certified, which our retail partners required. Couldn't recommend more highly.