Industrial & Manufacturing Reviews

Outsourced our fulfilment and IT to Sands — best operational decision we made

We are a mid-sized aged care products distributor. We outsourced our warehousing and fulfilment to Sands Industries two years ago and then engaged their digital team to build our ordering platform. The logistics arm processes our daily orders with consistent accuracy and their reporting dashboard gives us full visibility. The custom ordering portal their digital team built has reduced our phone order volume by 70% and completely eliminated the transcription errors we were experiencing. The two divisions coordinated flawlessly on the project — same team, same standards. Our cost-per-order dropped 22% in year one. Sands Industries has become genuinely integral to how we operate.

One of the best-managed multi-division SMEs I have assessed in Australia

I have conducted third-party business assessments for investment and procurement purposes for 15 years. Sands Industries is among the top 5% of diversified SMEs I have reviewed. What distinguishes them is the operational discipline that runs consistently across all five divisions rather than being confined to one specialisation. Their sustainability metrics are genuine and measurable — 157,680 kg CO2 prevented annually is a documented figure with methodology behind it, not marketing copy. The 92% repeat business rate across 387+ clients is exceptional for a business operating in multiple competitive markets simultaneously. ABN registration and compliance documentation are exemplary. The founder's decision to diversify across complementary divisions (logistics, sensors, safety, packaging, digital) creates genuine cross-selling and resilience that pure-play operators cannot match.

Custom load cells arrived calibrated and certified — zero hassle

We needed custom compression load cells for a conveyor weighing application with a non-standard capacity range. Sands Industries' sensor team understood the brief immediately, proposed a solution from their 200+ model catalogue, and had calibrated, certified units to us within the lead time quoted. The calibration certificates and NATA-traceable documentation were complete and exactly what our QA department required. We've since ordered six different sensor types from them for various measurement applications across our facility. Every order has been accurate, documented, and delivered on time. Their technical team responds to specification queries same-day, which is rare for sensor suppliers.

Used three of their five divisions — all exceptional

We initially engaged Sands Industries for their 3PL and warehousing. The service was so good we subsequently moved our packaging supply to CareWell (their packaging brand) and had their digital team build our warehouse management module. Each division operates with the same standard of professionalism and the internal coordination between divisions means projects that cross their business units are seamless. The 3PL team's pick accuracy and same-day dispatch rate is the best we have experienced across four providers over five years. The ERP integration their digital team delivered saved our operations team approximately 15 hours per week in manual data entry. Remarkable group.